We offer financing for US customers via Affirm and PayPal Credit you need to register at their website first to use this service. You may use pre-paid credit cards as long as you have registered a billing address to them. We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You will get an email containing tracking information as soon as your order ships. We will be experiencing high volume and no orders will ship out on Thanksgiving, Christmas or New Year so please be patient! Please make sure billing and shipping addresses are correct before submitting your order so it doesn't require further processing. We ship orders during weekdays and most orders will ship out in 24-48 hours. No technical support is given for third party products. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. Keep in mind that DJTT midi controllers and accessories purchased from non authorized vendors have no warranty associated with them.Īll third party products warranty claims are handled directly through the manufacturer. If you bought your device from an authorized reseller then please get in touch with them to get it replaced or serviced. Any modifications to equipment will void the warranty. Upon notification, receipt and inspection of broken product, DJ TechTools will send out a new product at no additional cost. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.Īll DJ TechTools products (such as the Midi Fighters, Chroma Cables, Chroma Caps and other Chroma accesories) have a 1-year full warranty. Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. The cost of the original shipment will be deducted from the refund. If the item is NOT defective the customer is responsible for all shipping costs.
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